Refund policy
Return of goods
The consumer, a natural person, can withdraw from the contract within 14 days of receiving the ordered goods without necessarily having to provide a reason for his decision, except for items on which it is stated that returns are not possible. It is considered that the notification is valid if it is delivered within the deadline. The return of the ordered goods to the company within 14 days from the day of receipt is equivalent to a notice of withdrawal from the agreement. If the consumer withdraws from the contract, the provider is obliged to return all payments as soon as possible, and no later than within 14 days after receiving the withdrawal notification. company within three days from the date of notification from the previous paragraph. The goods received in the original packaging must be returned intact and in the same quantity.
In the case of a sales contract, the company can keep the payment refund until it takes the goods back, i.e. until the consumer provides proof that he sent the goods back , unless the company offers the opportunity to take over the returned goods themselves.
The consumer is responsible for the decrease in the value of the goods, if the decrease in value is the result of handling, which does not necessarily require establishing the nature, characteristics and functioning of the goods.
The goods can be returned to the address:
• bring the purchased goods, at your own expense, to the store in person at the retail and counseling center Capraška 6, 10000 Zagreb, then make a return of the purchased goods, together with the associated documentation and invoice.
The goods must be returned within 14 days from the day of receipt of the goods. Purchased goods, which the customer wants to return, must be unused, undamaged, in undamaged packaging, in the same quantity, with the receipt and all related documentation. Kbring the purchased goods, at your own expense, to the store in person at the retail and counseling center Capraška 6, 10000 Zagreb with the attached receipt.< /h4>
Company Prosco d.o.o. will, in the case of properly returned goods, return the amount paid to the buyer and pay it exclusively through a personal bank account - this must be communicated in the return procedure. We do not pay cash! The purchase price will be refunded to the personal bank account within 5 days of the receipt of the product back to the warehouse. is adapted for their personal needs, which by its nature is not suitable for returns (ie individual shoe insoles, individual caps, printed and embroidered items and items on which it is stated that returns are excluded, etc.).
Abandonment of the contract it is not possible even for contracts whose subject is goods, which are outside the regular sales range of the provider. In this case, the buyer is warned when making an offer.
Company Prosco d.o.o. will, in the case of properly returned goods, return the amount paid to the buyer and pay it exclusively through a personal bank account - this must be communicated in the return procedure. We do not pay cash! The purchase price will be refunded to the personal bank account within 5 days of the receipt of the product back to the warehouse. is adapted for their personal needs, which by its nature is not suitable for returns (ie individual shoe insoles, individual caps, printed and embroidered items and items on which it is stated that returns are excluded, etc.).
Abandonment of the contract it is not possible even for contracts whose subject is goods, which are outside the regular sales range of the provider. In this case, the buyer is warned when making an offer.